Scope of Web Chat Support Service

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Coronavirus Mental Wellbeing Support Service | Web Chat

Our Coronavirus Mental Wellbeing Web Chat service cannot provide emergency support. If you are in an emergency or at immediate risk of harm to yourself or others, please contact emergency services on triple 0 (000).

 To talk to someone now, call:

Web Chat can support you by:

  • providing information and advice about anxiety and depression that you may be experiencing due to the COVID-19 pandemic
  • pointing you in the right direction to seek further support
  • identifying other services that meet your needs

You can find reliable and easy-to-read information about depression and anxiety in the context of the coronavirus on Beyond Blue’s Coronavirus Mental Wellbeing Support Service website. This includes information on managing daily life, impacts on work and supporting others. You can also find helpful resources on the Beyond Blue website.

On our dedicated online forum, Coping during the coronavirus, you can connect with or get advice from others in the community who may be going through similar experiences to yourself.

Learn about NewAccess, a free six-session mental health coaching program for anyone who is feeling stressed, anxious or overwhelmed about everyday life. No medical referral is required and confidentiality is assured.

To chat with one of our trained mental health professionals, please proceed to the web chat.

Remember, if you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on triple 0 (000).

Well done on taking the first step. All we need now is some basic information from you and one of our trained mental health professionals will be with you shortly. Otherwise, if you’d prefer to talk to someone, call us on 1800 512 348. We’re available 24 hours a day by phone - it’s always a good time to call.

Please enter your preferred name.

Please select an option.

Please enter a valid birth Day (1-31).

Please enter a valid birth Month.

Please enter a valid birth Year (e.g. 1981).

In some situations we may need to call you to offer more direct assistance.

Please enter a valid phone number. Only numbers are allowed and must contain 8 to 10 digits.

Please enter a valid 4 digit postcode.

Please answer the following questions to assist us in helping you today:

Are you currently experiencing thoughts of suicide, harming yourself, and/or harming anyone else? *

Please select an option.

If you are experiencing suicidal thoughts, please call our Coronavirus Mental Wellbeing Support Service on 1800 512 348, or Emergency Services on 000. You can also contact Suicide Call Back Service on 1300 659 467 for support. Coronavirus Mental Wellbeing Support Service web chat cannot provide emergency care in a crisis situation.

Are you currently receiving treatment for depression or anxiety? *

Please select an option.

Please describe what you are seeking help or advice with today.

Please enter a maximum of 200 characters.

Please select an option.

You need to agree to the terms and conditions before we can continue.

Important Note: Please do not refresh or navigate away from the chat page while waiting. Doing so will end your chat session.

The Coronavirus Mental Wellbeing Support Service is proudly supported by The Australian Government - Department of Health and is provided by Medibank Health Solutions (a subsidiary company of Medibank Private Limited).Please note that all interactions are recorded for quality and record keeping purposes. If you would prefer that your interaction not be recorded, please let our team know. Committed to protecting your privacy, Medibank Health Solutions will handle your information in accordance with its privacy policy, which you can review here (http://www.medibankhealth.com.au/document.asp?id=99).

Our chat has now been disconnected

We trust that you are seeing this page following the completion of our chat today and hope that we have been able to assist you in some way.

If we were disconnected prior to the completion of your chat, this may be due to one of the following:

  • Your computer was no longer connected to our server;
  • You were no longer chatting; or
  • You refreshed or browsed away from the web chat window.

If you browsed away from the web chat page by mistake, you will need to begin a new web chat session.

The Coronavirus Mental Wellbeing Support Service web chat is available to all Australians, and open 24 hours a day, 7 days a week.

If you would prefer to talk with someone in person, please call us on 1800 512 348. Our phone service is open 24 hours a day – so, it’s always a good time to call.

Remember, if you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000.

Of course, if you would like to learn more about depression and anxiety, and support during the coronavirus pandemic, please visit our coronavirus website.

Something has gone wrong

We are currently experiencing technical issue with our web chat service and are unable to connect you at this time.

Please try to connect again in a few minutes or if you would prefer to talk with someone in person, please call us on 1800 512 348.

Our phone service is open 24 hours a day – so, it’s always a good time to call.

Remember, if you are in an emergency, or at immediate risk of harm to yourself or others, please contact emergency services on 000.

Of course, if you would like to learn more about depression and anxiety, and support during the coronavirus pandemic, please visit our coronavirus website.